We don’t just support our customers. We empower them.
Customer Experience at vivenu
At vivenu, Customer Experience (CX) transforms ticketing into our customers’ greatest advantage. Our CX team partners with more than 800 iconic brands globally — including Grammy Awards and Stanford Athletics — to ensure organizers thrive with our innovative ticketing platform.
Your Impact as a Customer Success Manager
At vivenu, Customer Success Managers aren't just reactive support — they're strategic partners. With a 99% customer extension rate and less than 1% churn over the past 6 years, our CX approach sets the industry standard.
Empower Organizers
Guide clients to fully leverage vivenu’s advanced platform.
Build Lasting Partnerships
Foster relationships that ensure long-term success.
Shape Product Innovation
Translate customer insights into meaningful product developments.
Lead Knowledge Sharing
Deliver workshops and training to elevate client capabilities.
“With vivenu, ticketing becomes more than a transaction — it’s our customers’ greatest strategic asset.”
Nick Chandra
EVP Customer Experience, vivenu
Why You'll Love Working at vivenu
From onboarding to optimization — We connect the dots. Personalized onboarding, seamless integrations, and strategic guidance that makes a difference.
Dynamic Industry
Shape unforgettable moments in sports, music, and entertainment by delivering seamless ticketing experiences that fans love and organizers trust.
Cutting-Edge Technology
Master an API-first, scalable ticketing platform designed for flexibility and innovation, empowering you to unlock endless growth opportunities.
Rapid, Meaningful Growth
Join a global team backed by top investors who are committed to revolutionizing the ticketing industry and driving long-term success.
Collaborative Culture
Thrive professionally in a supportive, ambitious team dedicated to fostering your growth, creativity, and career advancement every step of the way.
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- (Senior) Customer Success Manager - Tampa, USA
- (Senior) Customer Success Manager - Düsseldorf, Germany
- (Senior) Customer Experience Specialist - Düsseldorf
vivenu at a Glance
vivenu is the most flexible and advanced ticketing platform. It centers the brand, the sales and business needs of every customer in 40+ countries globally.
1000+
Leading organizers use us
99%
Customer extension rate
50000+
Events ticketed per year
<1%